Privacy Policy

At Firtizm Sports, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a purchase, or interact with our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information from you when you interact with our website, such as when you make a purchase, register an account, subscribe to our newsletter, or contact us for customer support. The types of information we may collect include:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Credit card details or other payment methods (securely processed through third-party payment processors).
  • Account Information: Username, password, and preferences if you create an account on our website.
  • Usage Data: Information on how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site. This helps us improve the user experience.

2. How We Use Your Information

We use the information we collect from you for various purposes, including:

  • Processing Orders: To complete and deliver your orders, including customizing sportswear and processing payments.
  • Customer Support: To assist with your queries, returns, exchanges, or general support needs.
  • Personalization: To improve our services and offer product recommendations based on your preferences and browsing history.
  • Marketing Communications: With your consent, we may send you promotional emails or newsletters about new products, offers, or updates. You can opt out of marketing communications at any time.
  • Improving Our Website: To enhance our website functionality, content, and user experience based on how you interact with the site.

3. How We Protect Your Information

We prioritize the security of your personal data. We employ industry-standard encryption technologies to safeguard your payment details and other sensitive information during transmission. However, while we strive to protect your information, no system is completely secure, and we cannot guarantee the absolute security of data transmitted over the internet.

4. Sharing Your Information

We will never sell, rent, or share your personal information with third parties for marketing purposes without your consent. We may, however, share your information with trusted service providers who assist us in conducting our business and delivering services to you. These providers may include:

  • Payment Processors: To securely handle transactions and process payments.
  • Shipping Companies: To fulfill your orders and deliver products.
  • Email Service Providers: To send you transactional or promotional emails.

We ensure that these third-party providers adhere to strict data protection standards and only use your data for the purposes we’ve outlined.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and gather data about how users interact with our site. Cookies are small files stored on your device that help us remember your preferences and improve site performance. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have certain rights regarding the personal information we hold about you, including:

  • Access and Correction: You can request access to your personal data and ask us to update or correct any inaccurate information.
  • Deletion: You can request the deletion of your personal data, subject to any legal or contractual obligations.
  • Opting Out: You can opt out of receiving marketing communications by following the unsubscribe link in any email we send you or contacting us directly.
  • Consent Withdrawal: If we process your data based on your consent, you have the right to withdraw that consent at any time.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

Firtizm Sports reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective as of the date indicated at the top of the policy. We encourage you to review this page periodically for any updates.